EIS is pleased to announce an important new addition to our range of Curriculum ICT support services. The new Curriculum+ service provides a flexible extended support solution that is suitable for all sizes of Primary and Special schools.
This new service gives you:
- Daily access to the full specialist resources of EIS for your curriculum ICT problems through the helpdesk with onsite visits when required
- Fortnightly half day visit to your school by an experienced EIS technician to sort out those troublesome ICT issues
- Annual visit by our educational ICT consultant for you to discuss ICT in your school and who will offer independent advice and guidance so that you can be sure you are getting the best from your ICT investment
- 24/7 monitoring of your servers and network to identify problems before they disrupt learning is available to schools on the Kent Community Network
With the continued growth of ICT in schools we recognise your need for a quality curriculum ICT support service to ensure the technology is always available and managed in a professional way.
The elements that schools are expected to look for in a comprehensive technical support service, based on BECTA’s Framework for ICT Technical Support (FITS), have been brought together in the new EIS Curriculum+ support contract. They are:
- Technical Service Desk 8.30am to 5pm (Mon to Fri)
- Website Knowledge Base and resources area
- Product Updates and hotfixes
- Problem escalation links to major ICT suppliers
- On-Site support visits for critical problem resolution
- Regular On-Site Technician service
- Unscheduled on-site technician visits for urgent problems
- Remote monitoring of network server status and services
- Systems review, audit and health checks
- Consultancy visits and ICT strategy advice
With a depth of expertise in educational ICT, technical experience and industry qualifications, EIS staff are able to deliver a high quality customer-orientated support service to schools.
The basic cost of Curriculum+ is £4025* per annum which will include 26 Hours of Service Desk Support (including 6 hours on-site for urgent problems), half a day technician visit fortnightly during term time and an annual ICT strategy review. Curriculum+ has flexibility to allow for more regular technician visits at an additional cost.
Your need for reliable ICT in the classroom has never been greater so let Curriculum+ give you peace of mind with affordable ICT support from EIS – your educational ICT support specialist.
To find out more about Curriculum+ please email richard.packham@kent.gov.uk.
* Schools using RM CC3/CC4 pay an additional £130 pa for access to RM’s online knowledge base.
Click here to download a copy of the Curriculum+ Support Service
