Services Brochure
- Administration System Support
- Curriculum Support
- Technician Support Service
- Training
- Consultancy & Curriculum ICT Project Design
- Web Development and Graphic Design
- Remote Backup Service for Schools
- Disaster Recovery Scheme
- Order Management Service
- Remote Monitoring Service
- Curriculum+ Support Service
- Video Conferencing
Administration System Support
We offer a package to support the smooth and efficient operation of the administration computer systems within the school with the reassurance of technical assistance for your hardware and software problems.
The standard package includes Telephone Service Desk, Remote Support and On-site Support at competitive prices.
We aim to resolve 80% of answerable queries within one working day through our Service Desk – open from 8.30 am to 5.00 pm on working weekdays.
As a SIMS Accredited Support Provider, we are committed to supporting the majority of SIMS modules. New modules are evaluated and tested by EIS and our hands-on training programme supports users.
For an informal discussion, please telephone Richard Packham or Steve Trimmer on 01622 683708 or alternatively, click here to email.
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Curriculum Support
EIS is able to offer a Curriculum ICT Support Service which is designed to help schools with the smooth running of their curriculum ICT systems. This service provides the benefits of all or a combination of telephone assistance, remote support or on-site support where a member of staff from EIS will visit your school at a mutually convenient time. These packages will help your ICT Co-ordinator, network manager or school based ICT technicians to resolve problems when they occur.
EIS is committed to supporting Research Machines curriculum ICT systems in schools by means of its partnership agreement with Research Machines. We also provide support for other curriculum ICT systems subject to local negotiation with the school concerned.
EIS has recently introduced are new Curriculum + support package which provides both reactive Service Desk and onsite scheduled visits click here for more details
For an informal discussion, please telephone Richard Packham or Steve Trimmer on 01622 683708 or alternatively, click here to email.
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Training READ MORE ...
EIS firmly believes that the single most important resource in any establishment is the people who work there. We are committed to providing quality training for individuals who may be new to ICT as well as for the more advanced user. As computer hardware and software continually improve, training is vital for staff to keep pace with change and develop their expertise.
EIS provides a wide range of courses covering most areas of curriculum and administration systems. In many cases the courses are sequential – starting with introductory days and progressing to more advanced level courses.
Our portfolio of courses is regularly reviewed to take account of the latest software developments and our current programme offers over 60 titles. Courses are designed to suit the varying needs of secretarial, teaching, senior management and support staff. EIS offers training in Operating Systems, Email, Spreadsheets, Databases, Word Processing, DTP and Presentations, SIMS, Curriculum, Internet and Web and Networks.
We will be pleased to discuss bespoke courses and on-site training requirements with you. On-site after school training and programmes for staff development days can be arranged tailored to suit your schools’ ICT training needs.
Information on EIS training is available in our separate Training booklet and termly training calendars. Full course outlines, dates, venues and price information is also available on our web site where on-line booking is also available.
For an informal discussion, please telephone Sue Bernard on 01622 661752 or alternatively, click here to email.
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Disaster Recovery Scheme
This covers administration systems in the event of loss or damage to your computer system as a result of a disaster against which you are insured. The service has been designed in conjunction with KCC’s Insurance and Risk Management Services.
We will help get your administration computer system up and running as quickly as possible, hire and install equipment for emergency use and restore your data and software applications.
In most cases rental charges and installation and recovery costs can be claimed from insurance.
For an informal discussion, please telephone Richard Packham or Steve Trimmer on 01622 683708 or alternatively, click here to email.
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